Refund policy

We hope you love your new little Boo. If it isn’t quite right, you can request a return within 14 days of delivery.

To arrange a return, contact us at [support email] with your order number. Please contact us before sending anything back so we can provide the correct return instructions.

For change-of-mind returns, items must be unused, in their original condition and returned with their original packaging. Return shipping costs are [paid by the customer / covered by Boo You].

If your order arrives damaged, faulty or incorrect, please contact us with your order number and photos of the issue so we can help.

Once your return has been received and inspected, we’ll confirm the outcome. Approved refunds will be issued to your original payment method. Your bank or payment provider may need additional time to process the refund.

For our Buy 2, Get 1 Free offer, a full bundle refund requires all three ghosts to be returned. Please contact us to discuss a partial bundle return.

You can request an order cancellation within one hour of placing your order. Contact us as soon as possible so we can assist.

This policy does not limit any rights you have under applicable consumer law.